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Privacy Policy

 

This Privacy Policy sets out the basis which PLAI Pte. Ltd (“PLAI Sport”, “we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with applicable privacy legislation (as defined below). This Privacy Policy explains how PLAI Sport collects, uses, discloses and/or processes the personal data which we collect from you when you use our website, products and/or services and applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.

TOPIC

  • DEFINITIONS
  • ABOUT PLAI SPORT AND THE MARKETS IN WHICH WE OPERATE
  • YOUR DATA PROTECTION RIGHTS
  • COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL DATA
  • MARKETING
  • COOKIES ON OUR WEBSITES [AND OUR APPLICATIONS]
  • WITHDRAWING YOUR CONSENT
  • STORAGE OF PERSONAL DATA
  • ACCESS TO AND CORRECTION OF PERSONAL DATA
  • ACCURACY OF PERSONAL DATA
  • RETENTION OF PERSONAL DATA
  • MONITORING
  • CREDIT CHECKING
  • INFORMATION ABOUT OTHER INDIVIDUALS
  • TRANSFERS OF PERSONAL DATA OUTSIDE OF PLAI MARKETS
  • PRIVACY POLICIES OF OTHER WEBSITES
  • DATA PROTECTION OFFICER
  • YOUR RIGHTS TO ACCOUNT DELETION
  • CONTACT THE APPROPRIATE AUTHORITY
  • CHANGES TO OUR PRIVACY POLICY

1.   DEFINITIONS

1.1   As used in this Privacy Policy:

     “applicable privacy legislation” means:

           a.   the Personal Data Protection Act 2012 of Singapore;

           b.   the Hong Kong SAR Personal Data (Privacy) Ordinance (Cap.486);

           c.   the Data Protection Act 2018 of the United Kingdom;

           d.   the European Union General Data Protection Regulation (GDPR): Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016; and/or

           e.   such other privacy legislation as may be applicable and/or relevant to a jurisdiction in which we operate.

“customer” means an individual who

           a.   has contacted us through any means to find out more about any goods or services we provide, or

           b.   may, or has, entered into a contract with us for the supply of any goods or services by us;

“personal data” means data, whether true or not, about a customer who can be identified:

           a.   from that data;

           b.   from that data and other information to which we have or are likely to have access;

“PLAI Sport Markets” has the meaning as ascribed to it under clause 2;

2.   ABOUT PLAI AND THE MARKETS IN WHICH WE OPERATE

2.1   PLAI Sport is a private company limited by shares incorporated and registered in both Singapore and the United Kingdom. We provide an online and app-based service for sports, organisational and people management which aims to allow organisations, associations, clubs, sports teams and team managers to:

           a.   streamline and facilitate communications within your organisation,
           b.   perform administration and management of members of your organisation,
           c.   coordinate fixtures and events, and/or
           d.   facilitate payments related to your organisation as well as fixtures and events attended by members of your organisation, including but not limited to, selling kits and merchandise, receiving match and subscription fees and/or payments for travel related expenses such as plane tickets and hotels.

2.2   We serve or propose to serve customers initially in the markets of Singapore, Malaysia, Hong Kong, India, Australia, New Zealand, the United Kingdom, the European Union, the United States and Canada, and shortly thereafter, in other global regions and geographical markets such as, Brazil, Hungary, Japan, Mexico, Norway and Switzerland and shortly thereafter, in all other globally recognised regions, countries and states (collectively, the “PLAI Sport Markets”).

2.3   However, the internet does not recognise national boundaries. Services on the web and/or products sold through the web are accessible globally so collection and transmission of personal data is not always confined to one country or to markets in which operate.

3.   YOUR DATA PROTECTION RIGHTS

3.1   We would like to make sure that our customers are fully aware of all of their personal data protection rights. Our customers are entitled to the following in respect of their personal data:

           a.   The right to access – You have the right to request for copies of your personal data in our possession. We may charge you a small fee for this service.

           b.   The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.

           c.   The right to erasure — You have the right to request that we erase your personal data, under certain conditions.

           d.   The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

           e.   The right to object to processing – You have the right to object to our use and/or processing of your personal data, under certain conditions.

           f.   The right to data portability – You have the right to request that we transfer your personal data that we have collected to another organization, or directly to you, under certain conditions.

 3.2   If you make a request, we have two months to respond to you. If you would like to exercise any of these rights, please contact us data@PLAIsport.com.

4.   COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL DATA

4.1   Some examples of personal data which we may collect from you include, your name, contact information such as your address, email address or telephone number, your nationality, your gender, your date of birth, your social media profile handles, and information relating to you and the organisation/sports club you are affiliated with, such as, the name of the organisation/ sports club, the address and location information of where the organisation/sports club is located, the length of time you have been affiliated with the organisation/sports club, your role or appointment with the organisation/sports club, your membership number with the organisation/sports club.

4.2   We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by applicable privacy legislation or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).

4.3   We collect, process and use your personal data when you register with us online or via our mobile application, when your organisation/sports club administrator submits your information to us in order to invite you to be part of the organisation’s or sports club’s “page” within our service or to use our service, when you conduct transactions using our services, when you provide feedback to us via email or otherwise, view our website via your browser’s cookies, and/or connect to us using your social media profile(s).

4.4   We may collect and use your personal data for any or all of the following purposes:

         a.   performing obligations in the course of or in connection with our provision of services to you and/or facilitating transactions conducted by you;

         b.   verifying your identity;

         c.   responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;

         d.   managing and administering your relationship and/or account with us;

            e.   processing payment transactions;

          f.   sending you marketing information about our products or services including notifying you of our marketing events and promotions;

          g.   complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;

          h.   any other purposes for which you have provided the information;

           i.   transmitting to any unaffiliated third parties including our third-party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and

           j.   any other incidental business purposes related to or in connection with the above.

4.5   We may disclose your personal data:

           a.   where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or

            b.   to third party service providers, agents and other organisations (“Third Parties”) we have engaged to perform any of the functions listed in clause 7 above for us, such as Stripe (with its URL at www.stripe.com) for the purposes of payment processing.

4.6   The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).

5.   MARKETING

5.1   As set out under clause 7(f) above, we would like to send you information about products and services of ours that we think you might like.

5.2   If you have agreed to receive marketing, you may always opt out at a later date and you have the right at any time to stop us and/or our partner companies from contacting you for marketing purposes.

5.3   If you no longer wish to be contacted for marketing purposes, please click here.

6.   COOKIES ON OUR WEBSITES AND OUR APPLICATIONS

6.1   Cookies are text files placed on your internet connected device to collect standard internet log information and visitor behavior information. When you visit our websites or use our applications, we may collect information from you automatically through cookies or similar technology.

6.2   We use cookies in a range of ways to improve your experience on our website and applications, including keeping you signed in, understanding how you use our website, and/or customising our services to you.

6.3   There are a number of different types of cookies, however, our websites and applications generally use cookies for:

            a.   Functionality – We uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

            b.   Advertising – We use these cookies to collect information about your visit to our website or applications, the content you viewed, the links you followed and information about your browser, device, and your IP address. We may share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

6.4   You can set your browser not to accept cookies. However, in a few cases, some of our website features may not function as a result.

7.   WITHDRAWING YOUR CONSENT

7.1   The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by clicking here.

7.2   Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within two months of receiving it.

7.3   Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our products or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us by clicking here.

7.4   Please note that withdrawing consent does not affect out right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

8.   STORAGE OF PERSONAL DATA

8.1   We securely store your personal data with leading cloud service providers to safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.

9.   ACCESS TO AND CORRECTION OF PERSONAL DATA

9.1   If you wish to make;

            a.   an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or

            b.   a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.

9.2   Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.

9.3   We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within two months after receiving your request, we will inform you in writing within two months of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so.

10.   ACCURACY OF PERSONAL DATA

10.1   We generally rely on personal data provided by you or your authorised representative. In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data via the appropriate channels in our applications or via our websites.

11.   RETENTION OF PERSONAL DATA

11.1   We will retain your personal data for a reasonable period as set out under clause 9 above. Once this time period has expired, we will delete your data by instructing our cloud service provider(s) to do so.

12.   MONITORING

12.1   Where you have given us your express consent to do so, we may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.

13.   CREDIT CHECKING

13.1   To enable us to make credit decisions about you and for fraud prevention and money laundering purposes, we may search the files of credit reference and fraud prevention agencies (who will record the search). Other credit grantors may use such search information to make credit decisions about you and the people with whom you are financially associated, as well as for fraud prevention, debtor tracing and money laundering purposes. If you provide false or inaccurate information and we suspect fraud, we will record this and if the situation warrants it, we may have to make a report to the authorities.

14.   INFORMATION ABOUT OTHER INDIVIDUALS

14.1   If you give us information on behalf of someone else (for example, when the administrator of an organisation/sports club provides information about members of the organisation/sports club) you warrant that the other person has appointed you to act on his or her behalf and has agreed that you can;

            a.   give consent on his or her behalf to the processing of his or her personal data,

            b.   receive on his or her behalf this Privacy Policy and/or any other personal data protection notices,

               c.   give consent to the collection, use, disclosure and/or processing of his or her personal data; and

            d.   give consent to the transfers of his or her personal data (if any).

15.   TRANSFERS OF PERSONAL DATA OUTSIDE OF PLAI MARKETS

15.1   We generally do not transfer your personal data to countries outside of the PLAI Sport Markets in which we operate. However, if we do so, we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under applicable privacy legislation.

16.   PRIVACY POLICIES OF OTHER WEBSITES

16.1   Our website may contain links to other websites. Our Privacy Policy applies only to us, so if you click on a link to another website, you should read their privacy policy.

17.   DATA PROTECTION OFFICER

17.1   You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:

PLAI Limited
E-Mail Address: data@PLAIsport.com

18.  YOUR RIGHT TO ACCOUNT DELETION

18.1   At PLAI, we respect your right to privacy and control over your personal information. We provide you with the ability to delete your account directly through our mobile application. This process is straightforward and can be initiated at any time by accessing the account settings in the app. Upon request for account deletion, all your personal data will be permanently removed from our systems, ensuring your privacy is maintained. Please note, this action is irreversible and will result in the permanent deletion of your account and all associated data.

19.   CONTACT THE APPROPRIATE AUTHORITY

19.1   We have set out some of more pertinent data authorities here. Should you wish to report an issue regarding the protection of your personal data, you may contact the appropriate authority at:

Singapore
(Personal Data Protection Commission Singapore, www.pdpc.gov.sg)

Hong Kong SAR
(Office of the Privacy Commissioner or Personal Data, Hong Kong, www.pcpd.org.hk)

United Kingdom
(Information Commissioner’s Office, ico.org.uk)

European Union
(European Data Protection Supervisor, edps.europa.eu)

20.   CHANGES TO OUR PRIVACY POLICY

We keep our Privacy Policy under regular review and places any updates on this web page.

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